Open Positions

We are a group of diverse, innovative professionals, always looking to surround ourselves with new talents.

Position Overview

CTRL+V is looking for a Services Support Engineer to help support and grow our services business.  As a Services Support Engineer, you will be working directly with customers and their engineering and architecture teams to develop, propose and implement solutions.

This is a Level 2 engineering position, providing onsite technical support to our customers in a data center environment.

Essential Functions

  • Able to take direction, manage priorities and update site IT management as needed
  • Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments
  • Monitor help desk tickets, manage the reception of a ticket through to completion and signoff, and escalate calls within given time guidelines when required.
  • In-depth knowledge of data center server, storage, and networking equipment including servers, storage, switches, routers, chassis and supervisors.
  • Fault diagnosis and troubleshooting to ensure effective repair of the products mentioned above
  • Deliver upgrades and conversions including replacement of component parts
  • Providing visual verifications to assist in remote troubleshooting
  • Data Center walkthrough and information gathering
  • Break/Fix, Disassembly/reassembly, troubleshooting
  • Basic general enterprise knowledge and basic IT knowledge
  • Process paperwork relevant to customer problems/upgrades
  • Ability to work at customer sites and represent CTRL+V
  • Spoken communication skills
  • Good presentation

Qualifications and Experience

  • Solid knowledge of network protocols TCP/IP, OSPF and DNS/WINS configurations
  • Relevant industry experience in a complex LAN/WAN environment, supporting Cisco/Wintel environments.
  • Knowledge and experience of VMware ESXi including installation and configuration of new hosts
  • Experience working with industry-standard network protocols and configurations
  • Advanced problem determination and troubleshooting of network hardware issues and network connections
  • Ability to deliver solutions within a network project team
  • Demonstrable problem-solving skills
  • Ability to be analytical, research issues and resolutions
  • General application knowledge of MS Office Suite, emulation programs, Wireshark and VPN client technologies.
  • English, Spoken and Written


  • On-site technical assistance
  • Hardware installations
  • Interface card removal and installation
  • Inventory of equipment, recording of digital pictures and serial numbers
  • Power cycling a router, server, switch, and soft-booting a server
  • Moving equipment within space and cabinets
  • Ladder racking, pre-wiring of patch panels and equipment
  • Assembling, installing and maintaining cabling
  • Verifying cable integrity on installed media
  • Providing visual verifications
  • Installing, replacing or removing equipment, such as a router, switch card, disk drive, memory, etc.
  • Verifying demarcation points
  • Assisting in uncrating equipment from boxes
  • Extending patch cables from the patch panel to equipment
  • Installation and configuration of VMware ESXi
  • Configure remote management on server equipment (DRAC, iLO, etc.)

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